Customer Service Representative | Logistics Coordinator

Circle Logistics; Fort Wayne (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health, vision, and dental insurance

401(k) Plan

Room for advancement

Job summary

Circle Logistics is seeking an Entry-Level Customer Service Representative in Fort Wayne, IN. This role involves coordinating daily shipments, communicating with customers and drivers, and ensuring precise documentation for deliveries. Ideal candidates will have 1-3 years of experience in customer service or logistics, with strong communication skills and attention to detail. The position offers full-time hours, opportunities for advancement, and benefits including health insurance and a 401(k) plan.

Qualifications

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
• Strong attention to detail with the ability to prioritize and organize multiple tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Enter new load orders into the proprietary web-based software.
• Initiate 'check calls' to track drivers on all pickups and deliveries.
• Communicate with drivers to ensure accurate documentation.
• Monitor freight to ensure timely deliveries and notify customers of delays.
• Collect proper paperwork for each shipment.
• Work with Sales and Dispatch to resolve customer issues.

Skills

Customer Service Experience

Detail-oriented

Communication Skills

Proficiency in Google Drive and Microsoft Suite

Teamwork Skills

Education

High school diploma

Associate’s degree (preferred)

Job description

Customer Service Representative | Entry-Level Logistics Coordinator – Fort Wayne, IN

As a Customer Service Representative, you will work in a fast‑paced environment, coordinating day‑to‑day shipments and supporting the office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

What We’re Looking For

• Professionals who want to launch their career in a new industry
• Detail‑oriented and organized
• Strong communicators — both written and verbal
• Comfortable in a fast‑paced, team‑oriented environment
• Ready to make an impact and grow a career

Responsibilities

• Enter new load orders into our proprietary web‑based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Skills / Abilities

• 1‑3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks
• Proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience

• High school diploma or equivalent required
• Associate’s degree preferred
• Call center experience is a bonus

Benefits

• Full‑time: 40 hours per week
• Room for advancement in a fast‑growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

All information will be kept confidential according to EEO guidelines.