Customer Service Representative | Entry-Level Logistics Coordinator

Circle Logistics Inc.

Fort Wayne (IN)

Hybrid

USD 34,000 - 44,000

Full time

2 days ago

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Benefits offered by this job

Paid holidays

Paid time off

Health, vision, and dental insurance

401(k) Plan

Job summary

Circle Logistics, a leading 3PL based in Fort Wayne, Indiana, invites you to join as a Customer Service Representative and Entry-Level Logistics Coordinator. In this full-time role, you'll coordinate day-to-day shipments, provide clear customer communication, and support load documentation.

You'll receive hands-on training from day one, grow with a fast-moving team, and benefit from a comprehensive benefits package including insurance and paid time off.

Qualifications

High school diploma or equivalent required.
Associate degree preferred.
1–3 years of related experience in customer service/logistics.

Responsibilities

Enter new load orders into our proprietary web-based software.
Initiate “check calls” to track and trace drivers on all pickups and deliveries.
Communicate internally with drivers to ensure accurate documentation.
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
Maintain and collect proper paperwork for each shipment.
Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues.

Skills

Customer service

Operations

Data entry

Call center

Dispatch

Logistics

Attention to detail

Time management

Google Drive

Microsoft Office

Communication skills

Teamwork

Education

High school diploma

Associate degree preferred

Tools

Google Drive

Microsoft Suite

Job description

Customer Service Representative | Entry-Level Logistics Coordinator

Full-time

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

No Fail Service
Personalized Communication
Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN

Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics?

We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive

and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are:

Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We’re Looking For:

We’re looking for motivated, goal-oriented, self-starters who are:

Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators — both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career

If you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle.

Overview:

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

No logistics experience? No problem! You’ll receive hands‑on training from day one and all the tools you need to grow.

Skills/Abilities:

1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills

Education and Experience: