Customer Service Representative | Entry-Level Logistics Coordinator

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health, vision, and dental insurance

401(k) Plan

Job summary

Circle Logistics, Inc in Fort Wayne, IN is looking for an Entry-Level Customer Service Representative. In this full-time role, you will coordinate day-to-day shipments, ensuring customer satisfaction through effective communication and documentation of freight movements.

The ideal candidate should possess strong attention to detail and skills in Google Drive and Microsoft Suite. This position offers career advancement opportunities in a company that promotes from within, along with benefits including health insurance and a 401(k) plan.

Qualifications

• 1–3 years of experience in customer service, operations, or logistics.
• Ability to prioritize and manage multiple tasks effectively.

Responsibilities

• Enter new load orders using proprietary software.
• Initiate check calls to track drivers for pickups and deliveries.
• Collaborate with Sales and Dispatch to resolve customer issues.

Skills

Customer service experience

Attention to detail

Proficiency in Google Drive

Proficiency in Microsoft Suite

Communication skills

Teamwork skills

Education

High school diploma or equivalent

Associate's degree

Job description

Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN

Location: Fort Wayne, IN

Overview

As a Customer Service Representative, you will work in a fast-paced environment, coordinating day‑to‑day shipments and supporting the office by providing visibility and maintaining accurate documentation for all loads. Your key responsibilities include clear communication, troubleshooting customer concerns, and proactively monitoring freight movement to ensure customer satisfaction.

Responsibilities

• Enter new load orders into the proprietary web‑based software
• Initiate check calls to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via detailed websites to confirm delivery times and notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Collaborate with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Skills & Abilities

• 1–3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
• Strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks
• Above‑average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience

• High school diploma or equivalent required
• Associate’s degree preferred
• Call center experience is a bonus

Benefits

• Full‑time: 40 hours per week
• Room for advancement in a fast‑growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

All your information will be kept confidential according to EEO guidelines.