Customer Service Representative - Recent Grads Welcome

Circle Logistics, Inc; Fort Wayne (IN); Vor Ort; USD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Health, vision, and dental insurance

401(k) Plan

Paid holidays and PTO

Zusammenfassung

Circle Logistics, Inc. is seeking a Customer Service Representative to join a fast-paced team in Indiana. You will coordinate day-to-day shipments, track freight, and ensure accurate documentation while maintaining proactive communication with customers and drivers.

Ideal candidates have 1–3 years in customer service or logistics, strong attention to detail, and excellent written and verbal communication. This role offers full-time hours with comprehensive benefits and growth opportunities.

Qualifikationen

• 1–3 years in customer service or logistics.
• Strong attention to detail and ability to multitask.
• Proficient with Google Drive and Microsoft Office.
• Excellent written and verbal communication.
• Teamwork and collaboration skills.
• High school diploma required; associate degree preferred.

Aufgaben

• Enter new load orders into the proprietary software.
• Initiate check calls to track and trace drivers.
• Communicate with drivers to ensure documentation.
• Monitor freight for delivery times and delays.
• Maintain paperwork for each shipment.
• Coordinate with Sales and Dispatch to resolve issues.
• Maintain an outbound call volume of 100 calls per day.

Kenntnisse

Attention to detail

Prioritization

Multitasking

Google Drive

Microsoft Suite

Communication

Teamwork

Customer service

Ausbildung

High school diploma

Associate's degree preferred

Jobbeschreibung

Ready to Drive Your Career Forward?

At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics?

We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive

and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are:

Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We’re Looking For?

Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you!

Overview

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

Skills/Abilities

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above-average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus
• $19.21 per hour
• Full-time: 40 hours per week
• Room for advancement in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities.