Service Coordinator

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Health, vision, dental, life, and-dis/

Paid holidays

Paid time off

401(k) Plan

On-site training and career developm

Room for advancement

Job summary

Circle Logistics, Inc. is seeking a results-driven professional to grow our carrier network and expand the book of business. You will build relationships with carriers, negotiate rates, and own end-to-end shipments to ensure on-time pickups and deliveries.

This role emphasizes proactive communication, strategic pricing collaboration, and a commitment to no-fail service for customers. On-site training and opportunities for advancement are part of a fast-growing team.

Qualifications

• High School diploma or equivalent required.
• Proficient in Google Drive and Excel (vlookup, pivot tables, reports).

Responsibilities

• Build an exciting business strategy and grow your book of business with carriers you'll develop strong relationships with.
• Expand your carrier network while keeping those relationships rock-solid and mutually beneficial.
• Negotiate freight rates that work for everyone and keep the deals flowing.
• Own your daily shipments - make sure pickups and deliveries happen like clockwork.
• Team up with your crew on pricing strategy and account implementation plans to crush it together.
• Communicate like a pro - both internally and externally - keeping everyone in the loop.
• Jump on transportation problems with urgency and professionalism; you're the problem-solver.
• Hunt for new carriers strategically based on volume and lane density to keep your network fresh.
• Stay sharp on shipping lanes, geography, and seasonality - be the market knowledge expert.
• Smash those KPIs and goals set by department leadership; we're all about winning.
• Deliver no-fail service on every single load - that's your reputation on the line.
• Handle and communicate all issues promptly and professionally to the right people.
• Qualify carriers like a pro before booking to prevent any service hiccups.
• Keep the communication flowing with carriers, customers, and Circle teammates.
• Share load details with drivers at booking and keep them updated on any changes - no surprises.
• Escalate issues the right way, following Circle Logistics Escalation Policy.
• Keep your team in the loop with load updates to Operations Representatives, Account Managers, and Client Strategy Managers as needed.
• Build and maintain a solid spreadsheet of current and past carriers - your go-to resource.
• Get competitive same-day freight options to your customer's team and make it happen.
• Step up for critical loads and critical customers - be the hero when it counts.
• Take on additional responsibilities as they come your way.
• Promotion path to salary w/ commission based role after meeting performance-based benchmarks
• On-site training and career development
• Paid holidays and paid time off
• Insurance benefits include but are not limited to: Health, vision, dental, life, and disability
• 401(k) Plan
• Room for advancement in a fast-growing company that promotes from within

Education

High School diploma, GED or equivalent experience

Tools

Google Drive

Excel

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

Primary Responsibilities

• Build an exciting business strategy and grow your book of business with carriers you'll develop strong relationships with.
• Expand your carrier network while keeping those relationships rock-solid and mutually beneficial.
• Negotiate freight rates that work for everyone and keep the deals flowing.
• Own your daily shipments - make sure pickups and deliveries happen like clockwork.
• Team up with your crew on pricing strategy and account implementation plans to crush it together.
• Communicate like a pro - both internally and externally - keeping everyone in the loop.
• Jump on transportation problems with urgency and professionalism; you're the problem-solver.
• Hunt for new carriers strategically based on volume and lane density to keep your network fresh.
• Stay sharp on shipping lanes, geography, and seasonality - be the market knowledge expert.
• Smash those KPIs and goals set by department leadership; we're all about winning.
• Deliver no-fail service on every single load - that's your reputation on the line.
• Handle and communicate all issues promptly and professionally to the right people.
• Qualify carriers like a pro before booking to prevent any service hiccups.
• Keep the communication flowing with carriers, customers, and Circle teammates.
• Share load details with drivers at booking and keep them updated on any changes - no surprises.
• Escalate issues the right way, following Circle Logistics Escalation Policy.
• Keep your team in the loop with load updates to Operations Representatives, Account Managers, and Client Strategy Managers as needed.
• Build and maintain a solid spreadsheet of current and past carriers - your go-to resource.
• Get competitive same-day freight options to your customer's team and make it happen.
• Step up for critical loads and critical customers - be the hero when it counts.
• Take on additional responsibilities as they come your way.
• Promotion path to salary w/ commission based role after meeting performance-based benchmarks
• On-site training and career development
• Paid holidays and paid time off
• Insurance benefits include but are not limited to: Health, vision, dental, life, and disability
• 401(k) Plan
• Room for advancement in a fast-growing company that promotes from within

Qualifications

Education and Experience

• High School diploma, GED or equivalent experience required.
• Proficient in Google Drive and Excel (vlookup, pivot tables, reports).

Physical Requirements

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a seated position for long periods of time (up to 8 hours).
• Communication skills that shine - both written and verbal, because clarity is your superpower!
• Thrives in the fast lane - you're a multitasking wizard who loves a dynamic, high-energy environment.
• Detail-oriented and organized - your spreadsheets are works of art, and nothing slips through the cracks.
• Positivity is your default setting - you bring good vibes even on the toughest days.
• Professional presence with integrity - you're someone people trust and respect.
• Problem-solving prowess and time management mastery - you're the person who figures it out.
• Work ethic that's rock-solid and reliability you can count on - we need someone we can depend on.

Additional information

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.