Logistics Customer Service & Dispatch Coordinator

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time: 40 hours per week

Room for advancement

Paid holidays and paid time off

Health, vision, and dental insurance

401(k) Plan

Job summary

Circle Logistics is seeking a motivated Customer Service Representative to join our Fort Wayne team as an Entry-Level Logistics Coordinator. You will learn the ins and outs of coordinating day-to-day shipments, maintaining clear communication with drivers and customers, and ensuring accurate documentation.

No prior logistics experience is required—our team provides hands-on training from day one and the tools you need to grow within a fast-paced, supportive environment.

Qualifications

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above‑average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Responsibilities

• Enter new load orders into our proprietary web‑based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Skills

Customer service

Attention to detail

Prioritization & organization

Google Drive

Microsoft Office

Written communication

Teamwork

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Google Drive

Microsoft Office

Job description

Circle Logistics is seeking a motivated Customer Service Representative to join our Fort Wayne team as an Entry-Level Logistics Coordinator. You will learn the ins and outs of coordinating day-to-day shipments, maintaining clear communication with drivers and customers, and ensuring accurate documentation.

No prior logistics experience is required—our team provides hands-on training from day one and the tools you need to grow within a fast-paced, supportive environment.