Customer Service Representative - Intermodal

MEDLOG S.A.; Chesapeake (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Disability Insurance

Job summary

MEDLOG USA is seeking an Intermodal Customer Service Representative (CSR) to process customer orders in the Transportation Management System (TMS) and communicate updates to customers and dispatch. You will be the initial contact for questions, balancing multiple emails and calls with strong time management and a positive attitude.

Responsibilities include tracking loads, notifying clients of changes, handling administrative tasks, and building lasting relationships with accounts.

Qualifications

• High school diploma or equivalent.
• 1-3 years of customer service experience; intermodal industry preferred.
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Ability to multi-task while maintaining a positive attitude.
• Self-motivated, detail oriented, ability to prioritize.

Responsibilities

• Analyze and identify potential late and at-risk deliveries and facilitate resolutions.
• Monitor and track loads and notify customers and dispatch of changes.
• Perform general administrative duties and maintain records.
• Create templates on our TMS for customer orders.
• Process customer orders and relay information to dispatch.
• Trace orders to provide updates or changes throughout the day.
• Coordinate emergency moves with dispatch and build relationships with accounts.

Skills

Excel proficiency

Outlook proficiency

Verbal & written communication

Time management

Conflict resolution

Multi-tasking

Detail oriented

Education

High school diploma

Tools

TMS familiarity

Job description

Position:Customer Service Representative - Intermodal

Location: 301 Bulldog Drive

Suite 200

Chesapeake, VA

Job Id:794

# of Openings:1

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG USA, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

The Intermodal Customer Service Representative (CSR) isresponsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Perform other duties as assigned
• Schedule: Monday - Friday; 8:30am - 5:30pm

Required Qualifications:

• High school diploma or equivalent
• 1-3 years’ experience in customer service; intermodal industry preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations

Work Authorization:

• Authorization to work in the U.S.
• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance