Dispatcher - Intermodal

C&K Trucking; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

MEDLOG USA is seeking a Dispatcher - Intermodal to provide exceptional customer service and serve as the primary communication link for contractors. You will assign loads, monitor hours of service, and keep our customers informed with timely updates.

Ideal candidates bring 1–3 years in intermodal dispatch, strong Excel/Outlook skills, and a collaborative, proactive mindset. This is a full-time, on-site role supporting MEDLOG USA’s growing logistics operations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-3 years’ experience in the intermodal industry; dispatch preferred.
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Ability to multi-task while maintaining a positive attitude.
• Hold true to company core values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator.

Responsibilities

• Assign loads to contractors promptly and efficiently.
• Inform Customer Service Representatives of daily developments.
• Monitor contractors’ HOS to optimize schedules.
• Update database with route, status, and timestamps.
• Document delays, dry runs, yard stops, and appointments in the TMS.
• Share important information with contractors about orders, traffic, obstacles and requirements.
• Communicate contractor pay, chassis availability and appointment times.
• Track order costs and billing information.
• Confirm contractors’ completed delivery information.
• Track container movements and plan accordingly.
• Receive emergency and non-emergency calls and log details.
• Understand cut-off times for deliveries and schedule accordingly.
• Resolve contractor issues timely and professionally.
• Schedule: M-F days.

Skills

Excel

Outlook

Communication

Multi-tasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

TMS

Job description

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG/Pacific Green Trucking, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG/Pacific Green Trucking, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

The Dispatcher - Intermodal willprovide excellent customer service and have a great willingness to help, wherever needed, while being the main line of communication with the contractors.

• Assign loads to the contractors in a timely and efficient manner
• Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated
• Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround
• Update database in a timely manner with appropriate route, delivery status, and time stamps
• Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
• Update contractors with important information about orders, traffic, obstacles, and requirements
• Communicate contractor pay, chassis availability and appointment times
• Track order costs and billing information
• Confirm contractors’ completed delivery information
• Track where empty containers need to go and plan accordingly
• Receive emergency and non-emergency calls and record significant information
• Understand and manage cut-off times for deliveries to ensure proper scheduling
• Willingness and ability to solve contractors’ issues in a timely and professional manner
• Schedule: M-F- days

Minimum Required Qualifications:

• High school diploma or equivalent; college degree preferred
• 1-3 years’ experience in the intermodal industry; dispatch preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Hold true to company core values:Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator