Customer Service Representative - Intermodal

C&K Trucking, LLC; Houston (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Short-Term & Long-Term Disabl

401(k) with company match

Paid holidays, vacation, and sick time

FSA

Employee Assistance Program

Job summary

MEDLOG USA is seeking a customer service professional to support intermodal operations in Houston. You will analyze deliveries, track loads, and communicate with customers and dispatch to resolve issues.

Ideal candidates have 1–3 years of experience, strong Excel/Outlook skills, and a commitment to accuracy and customer satisfaction.

Qualifications

• 1–3 years of customer service experience; intermodal experience preferred.
• Proficient in Microsoft Excel and Outlook; strong computer skills.
• Excellent verbal and written communication; ability to multi-task.

Responsibilities

• Analyze late and at-risk deliveries and propose resolutions to meet customer expectations.
• Monitor loads and notify customers of delays or changes.
• Perform general administrative tasks and data entry.
• Create templates in the TMS for customer orders.
• Coordinate emergency moves with dispatch and maintain client relationships.

Skills

Customer service

Communication

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

Join a Global Leader in Transport & Logistics — MEDLOG USA

At MEDLOG USA, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement. We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities. Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Perform other duties as assigned
• Schedule: Monday - Friday; 7a - 5p

Required Qualifications:

• High school diploma or equivalent
• 1-3 years’ experience in customer service; intermodal industry preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations

Work Authorization:

• Authorization to work in the U.S.

Benefits:

• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance
• 401(k) with company match
• Paid holidays, vacation, and sick time
• FSA
• Employee Assistance Program