Customer Service Representative - Intermodal Trucking

Oocl Usa Inc; Portsmouth (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

401K

Paid Sick days

Paid Holidays

Education Assistance

Job summary

Maritime Delivery Services in Portsmouth, VA is seeking a Customer Service Representative to support intermodal trucking operations. This full-time role from 8:00am–5:00pm Monday–Friday involves coordinating with drivers, scheduling loads, updating the dispatch system, and handling inland transportation questions.

The team offers benefits including medical, vision, 401K, paid sick days and holidays, plus education assistance; background check required; equal opportunity employer.

Qualifications

• 1 year of experience in intermodal trucking office operations.

Responsibilities

• Coordinate with drivers, assist and find solutions.
• Set appointments with customers to maximize daily productivity.
• Update invoice registers and code invoices; track charge backs.
• Input new loads in the system and keep dispatch data current.
• Provide guidance to customers about inland transportation and company standards.
• Measure and report performance of intermodal initiatives.
• Assist with capacity changes and reschedule appointments as needed.
• Maintain dispatch system in line with Port of Virginia site.
• Manage drivers with service or safety concerns.
• Compile and process paperwork for fuel tax reporting.

Skills

Intermodal trucking office experience

Communication skills

Tools

MS Word

MS Excel

MS Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Intermodal Trucking

Portsmouth, VA, US

2 days ago Requisition ID: 2199

Customer Service Representative

Suffolk Virginia

Office address: 116 Dill Road, Suffolk, VA 23434

Full-time, Monday-Friday, 8:00am – 5:00pm

Maritime Delivery Services – an OOCL Company

Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors.

What benefits do we offer?

• Medical
• Vision
• 401K
• Paid Sick days
• Paid Holidays
• Education Assistance

Job Duties:

• Ability to work with drivers, assisting, and finding solutions
• Set appointments with customers to maximize daily productivity
• General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals
• Input new loads in system
• Keep dispatch system updated with contact info and shipment delivery instructions
• Provide assistance to external/internal customers regarding inland transportation and company standards
• Measure and report performance of basic intermodal initiatives
• assist customer service with timely capacity changes and reschedule appointments as need
• Maintain and update dispatch system in accordance with Port of Virginia site
• Manage drivers with service issues, ELD issues, safety concerns
• Compile and process paperwork for quarterly fuel tax reporting

Qualifications:

• 1 year experience in Intermodal trucking office experience

Preferred Skills:

• Port of Virginia site experience
• General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
• Strong communication and interpersonal skills
• Be a team player - Interacts effectively with people externally and internally
• Proficiency in MS Word, MS Excel and MS Outlook

All employment is contingent upon the successful completion of a background check.

MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at maritimedeliveryservices.com.