Intermodal Operations & Customer Service Representative

CS Recruiting; Chicago (IL); Remote; USD 45,000 - 65,000; Full time

Job summary

CS Recruiting is seeking an Intermodal Operations & Customer Service Representative to support our client in Chicago, remotely. The role focuses on cultivating service-focused relationships with customers, vendors, and drayage carriers, and serving as the central contact across channels for door-to-door service requests and issue resolution.

For 2+ years in intermodal, truckload, or drayage logistics, you will monitor pickups and deliveries, resolve transit issues, and coordinate with

Qualifications

• Minimum 2+ years of experience in intermodal, truckload, or drayage logistics.
• Strong written and verbal communication with a customer-first approach.
• Deep understanding of transport dynamics, including first/last mile constraints.
• Resourceful problem-solver with analytical and interpersonal skills.
• High attention to detail and time management in a deadline-driven environment.

Responsibilities

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as the central point of contact for all customer communications across channels (portal, email, phone).
• Monitor and coordinate first and last-mile pickup and delivery activities to ensure on-time performance and equipment availability.
• Identify and resolve transit issues across the supply chain, escalating only when necessary.
• Strategically assign intermodal equipment aligning with pickup/delivery windows and profitability.
• Address full container load service questions, including billing, processing, gate reservations, and rail-related exceptions.
• Support after-hours operations in a rotating schedule (roughly every 4–6 weeks).
• Collaborate with operations, dispatch, and logistics teams to ensure end-to-end alignment.

Skills

Customer service

Communication

Problem solving

Time management

Team player

Leadership potential

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

Intermodal Operations & Customer Service Representative

Our client is an independent supplier of intermodal equipment and ramp-to-ramp rail service specializing in 53' containers. Their mission is to provide a quality, easy-to-use intermodal service utilizing their fleet of containers that allows customers to grow and be successful while nurturing strong business and personal relationships. Our client’s flexible service is designed exclusively for intermediaries such as IMCs, 3PLs, Brokers, Freight Forwarders and Motor Carriers. Intermodal Operations & Customer Service Representative

Job Type: Full-time; Remote

Responsibilities:

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as the central point of contact for all customer communications across various channels (portal, email, phone), with emphasis on door-to-door service requests and issue resolution.
• Monitor and coordinate first and last-mile pickup and delivery activities to ensure on-time performance and equipment availability.
• Identify and resolve transit issues across the supply chain, escalating only when necessary, while maintaining customer confidence.
• Strategically assign intermodal equipment, aligning with pickup/delivery windows and market profitability.
• Address full container load service questions, including billing, processing, gate reservations, and rail-related exceptions.
• Support after-hours operations in a rotating schedule (approximately every 4-6 weeks), addressing urgent customer service needs.
• Collaborate with operations, dispatch, and logistics teams to ensure alignment from end-to-end.

Experience:

• Minimum 2+ years of experience in intermodal, truckload, or drayage logistics.
• Deep understanding of transport dynamics, including first/last mile constraints.
• Skilled in Microsoft Office Suite and adaptable to transportation management systems.
• Strong written and verbal communication with a customer-first approach.
• Resourceful problem-solver with a balance of analytical and interpersonal skills.
• High attention to detail and time management in a deadline-driven environment.
• Team player with leadership potential; prior supervisory experience is a plus.

This position offers a competitive base salary.