Customer Service Representative - Intermodal

C&K Trucking, LLC; New Orleans (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life and Disability Insurance

401(k) with company match

Paid holidays, vacation, and sick time

FSA

Employee Assistance Program

Job summary

MEDLOG USA in New Orleans, LA seeks a dedicated Customer Service Associate to manage deliveries, coordinate dispatch, and resolve load issues. You will analyze late deliveries, monitor loads, and communicate proactively with customers and internal teams.

You will prepare administrative records, create TMS templates, process orders, and maintain strong customer relationships. A 1–3 year background in intermodal CS is ideal; Monday–Friday, 7:30am–4pm in-office role.

Qualifications

• High school diploma or equivalent.
• 1-3 years’ experience in customer service; intermodal industry preferred.
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Ability to multi-task while maintaining a positive attitude.
• Self-Motivated / Detail oriented / Ability to prioritize.
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations

Responsibilities

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Perform other duties as assigned
• Schedule: Monday - Friday; 7:30am - 4pm

Skills

Microsoft Excel

Microsoft Outlook

Verbal communication

Written communication

Conflict resolution

Multi-tasking

Self-motivation

Detail orientation

Prioritization

Education

High school diploma or equivalent

Tools

MS Excel

Outlook

Job description

Join a Global Leader in Transport & Logistics — MEDLOG USA

At MEDLOG USA, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Perform other duties as assigned
• Schedule: Monday - Friday; 7:30am - 4pm

Required Qualifications:

• High school diploma or equivalent
• 1-3 years’ experience in customer service; intermodal industry preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations

Work Authorization:

• Authorization to work in the U.S.

Benefits:

• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance

401(k) with company match

Paid holidays, vacation, and sick time

FSA

Employee Assistance Program