Intermodal Operations & Customer Service Representative (Door-to-Door Focus)

CS Recruiting; Holland (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

CS Recruiting seeks an Intermodal Operations & Customer Service Representative (Door-to-Door Focus) for an on-site, full-time role in the United States. You will cultivate service-minded relationships with customers, carriers, and vendors while coordinating door-to-door movements and resolving transit issues to maintain on-time performance.

You will monitor first/last mile activities, assign equipment, handle billing and gate reservations, support after-hours needs on a rotating schedule, and

Qualifications

• 2+ years of experience in intermodal, truckload, or drayage logistics.
• Strong written and verbal communication with a customer-first approach.
• Proficiency with Microsoft Office and a transportation management system.
• Attention to detail and time management in a deadline-driven environment.

Responsibilities

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as the central point of contact for all customer communications (portal, email, phone) with door-to-door focus.
• Monitor and coordinate first and last-mile pickup/delivery for on-time performance.
• Identify and resolve transit issues, escalating when necessary to maintain confidence.
• Strategically assign intermodal equipment aligning with pickup/delivery windows.
• Address door-to-door and full container load questions, including billing and gate reservations.
• Support after-hours operations on a rotating schedule and collaborate with teams to align end-to-end.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Tools

Microsoft Office

Transportation Management System

Job description

Intermodal Operations & Customer Service Representative (Door-to-Door Focus)

• Type: Direct Hire
• Job 12168

Our client is an independent supplier of intermodal equipment and ramp-to-ramp rail service specializing in 53' containers. Their mission is to provide a quality, easy-to-use intermodal service utilizing their fleet of containers that allows customers to grow and be successful while nurturing strong business and personal relationships. Our client’s flexible service is designed exclusively for intermediaries such as IMCs, 3PLs, Brokers, Freight Forwarders and Motor Carriers.
Intermodal Operations & Customer Service Representative (Door-to-Door Focus)
Job Type: Full-time; On-site
Responsibilities:

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Identify and resolve transit issues across the supply chain, escalating only when necessary, while maintaining customer confidence.
• Strategically assign intermodal equipment, aligning with pickup/delivery windows and market profitability.
• Address door-to-door and full container load service questions, including billing, processing, gate reservations, and rail-related exceptions.
• Support after-hours operations in a rotating schedule (approximately every 4 weeks), addressing urgent customer service needs.
• Collaborate with operations, dispatch, and logistics teams to ensure alignment from end-to-end.

Our client is an independent supplier of intermodal equipment and ramp-to-ramp rail service specializing in 53' containers. Their mission is to provide a quality, easy-to-use intermodal service utilizing their fleet of containers that allows customers to grow and be successful while nurturing strong business and personal relationships. Our client’s flexible service is designed exclusively for intermediaries such as IMCs, 3PLs, Brokers, Freight Forwarders and Motor Carriers.
Intermodal Operations & Customer Service Representative (Door-to-Door Focus)
Job Type: Full-time; On-site
Responsibilities:

• Cultivate strong, service-oriented relationships with customers, vendors, and drayage carriers.
• Serve as the central point of contact for all customer communications across various channels (portal, email, phone), with emphasis on door-to-door service requests and issue resolution.
• Monitor and coordinate first and last-mile pickup and delivery activities to ensure on-time performance and equipment availability.
• Identify and resolve transit issues across the supply chain, escalating only when necessary, while maintaining customer confidence.
• Strategically assign intermodal equipment, aligning with pickup/delivery windows and market profitability.
• Address door-to-door and full container load service questions, including billing, processing, gate reservations, and rail-related exceptions.
• Support after-hours operations in a rotating schedule (approximately every 4 weeks), addressing urgent customer service needs.
• Collaborate with operations, dispatch, and logistics teams to ensure alignment from end-to-end.

Experience:

• Minimum 2+ years of experience in intermodal, truckload, or drayage logistics.
• Deep understanding of door-to-door transport dynamics, including first/last mile constraints.
• Skilled in Microsoft Office Suite and adaptable to transportation management systems.
• Strong written and verbal communication with a customer-first approach.
• Resourceful problem-solver with a balance of analytical and interpersonal skills.
• High attention to detail and time management in a deadline-driven environment.
• Team player with leadership potential; prior supervisory experience is a plus.

This position offers a competitive base salary.