Dispatcher - Intermodal

C&K Trucking, LLC; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with company match

Paid holidays, vacation, and sick time

FSA

Employee Assistance Program

Job summary

MEDLOG USA in Los Angeles is seeking a capable Dispatcher to coordinate intermodal loads and contractor scheduling in a fast-paced environment. You will work across operations to keep shipments flowing smoothly and ensure timely updates for customers.

As part of our team, you will monitor hours of service, maintain accurate TMS records, and communicate with Customer Service to resolve issues quickly. This role emphasizes reliability, efficiency, and a strong service mindset.

Qualifications

• Diploma or equivalent; college degree preferred.
• 1-3 years in intermodal industry; dispatch preferred.
• Proficient in Excel and Outlook; strong computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving abilities.
• Able to multi-task with a positive attitude.
• Self-motivated, detail-oriented, and able to prioritize.
• Committed to company values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator.

Responsibilities

• Assign loads to contractors in a timely and efficient manner.
• Inform Customer Service Representatives of developments to keep customers updated.
• Monitor contractors’ HOS to route and prioritize schedules for maximum turnaround.
• Update database with route, delivery status, and time stamps.
• Document in the TMS for delays, yard stops, missed loads, and appointments.
• Update contractors with information about orders, traffic, obstacles, and requirements.
• Communicate contractor pay, chassis availability and appointment times.
• Track order costs and billing information.
• Confirm contractors’ completed delivery information.
• Track where empty containers need to go and plan accordingly.
• Receive emergency and non-emergency calls and record significant information.
• Understand and manage cut-off times for deliveries to ensure proper scheduling.
• Willingness and ability to resolve contractor issues professionally.
• Schedule: M-F- days.

Skills

Excel

Outlook

Communication

Multi-tasking

Detail oriented

Education

High school diploma

College degree preferred

Tools

TMS

Database

Job description

Join a Global Leader in Transport & Logistics — MEDLOG USA At MEDLOG/Pacific Green Trucking, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement. We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities. Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

• Assign loads to the contractors in a timely and efficient manner
• Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated
• Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround
• Update database in a timely manner with appropriate route, delivery status, and time stamps
• Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
• Update contractors with important information about orders, traffic, obstacles, and requirements
• Communicate contractor pay, chassis availability and appointment times
• Track order costs and billing information
• Confirm contractors’ completed delivery information
• Track where empty containers need to go and plan accordingly
• Receive emergency and non-emergency calls and record significant information
• Understand and manage cut-off times for deliveries to ensure proper scheduling
• Willingness and ability to solve contractors’ issues in a timely and professional manner
• Schedule: M-F- days

Minimum Required Qualifications:

• High school diploma or equivalent; college degree preferred
• 1-3 years’ experience in the intermodal industry; dispatch preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Hold true to company core values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator

Work Authorization:

• Authorization to work in the U.S.

Benefits:

• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance
• 401(k) with company match
• Paid holidays, vacation, and sick time
• FSA
• Employee Assistance Program