Customer Service Representative, Industrial Store

norcoexternal; Ontario (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESOP

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Life Insurance – provided

Job summary

Norco is seeking a Customer Service Representative for the Industrial Store in Ontario. The role involves assisting walk-in and phone customers, answering inquiries, and applying product knowledge to support sales.

You will process orders, handle quotes, and coordinate with Purchasing for special orders while maintaining accurate cash handling and literature. Responsibilities include stocking shelves, assisting with daily cash reports, and ensuring adherence to policies and safety rules.

Qualifications

• Good working knowledge of industrial products and gases is expected.
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally.
• Ability to sit, stand, or walk for extended periods.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate knowledge of products, placement, availability, price and use.
• Sell welding and safety products and services to customers.
• Process customer orders and input into the computer.
• Research products for customer special applications.
• Follow up on orders and resolve issues.
• Maintain current sales literature and organize it.

Skills

Customer service

Sales

Communication

Cash handling

Tools

POS system

Job description

Customer Service Representative, Industrial Store

400 SE 10Th Street,Ontario, 97914

Norco is currently seeking an individual to fill ourIndustrial Store Customer Service Representative position. TheIndustrial Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customer
• Process customer orders and accurately input customer order into the computer
• Research products needed for customer special applications
• Follow up on customer orders not processed correctly and remedy situation
• Keep sales literature current and organized
• Perform other tasks as assigned or necessary
• Keep accurate cash till and run daily cash reports
• Answer customer calls and transfer customers if they need service from someone else
• Stock shelves when needed
• Communicate with Purchasing Department regarding any special order needs
• Issue product sales quotes to customers
• Load products into customer vehicle
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed

Qualifications

• Good working knowledge of all industrial products and gases
• Ability to frequently lift up to 50 lbs.
• Ability to occasionally lift up to 100 lbs.
• Ability to sit, stand, or walk for extended periods of time

Benefits

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Information

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Norco, Inc is a Drug-Free workplace.