Customer Service Representative - Industrial Store

Norco, Inc.; Salt Lake City (UT); On-site; USD 28,000 - 33,000; Full time

Job summary

Norco, Inc is seeking an Industrial Store Customer Service Representative to serve walk-in and phone-in customers in Utah. The role requires greeting customers, answering calls, showing product knowledge, selling welding and safety items, processing orders, and handling daily cash duties.

Wage ranges from $20 to $24 per hour depending on experience. This position involves lifting up to 50 lbs regularly and up to 100 lbs occasionally, with in-store duties and product loading for customers.

Qualifications

• High school graduate or equivalent.
• Excellent verbal and written communication skills.
• Excellent customer service skills; ability to multitask.
• Good working knowledge of all industrial products and gases.
• Ability to frequently lift up to 50 lbs and occasionally up to 100 lbs.
• Ability to input data accurately and use basic software applications.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate knowledge of products, placement, availability, price and use.
• Sell welding and safety products and services to customers.
• Process customer orders and input into computer accurately.
• Research products for customer special applications.
• Follow up on orders not processed correctly and remedy the situation.
• Keep sales literature current and organized.
• Load products into customer vehicle.
• Adhere to procedures, policies and safety rules.
• Perform other tasks as assigned.

Skills

Customer service

Verbal and written communication

Multitasking

Industrial product knowledge

Data entry / software basics

Physical stamina (lifting)

Manual literacy

Computer navigation

Education

High school diploma

Job description

Responsibilities

Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customer
• Process customer orders and accurately input customer order into the computer
• Research products needed for customer special applications
• Follow up on customer orders not processed correctly and remedy situation
• Keep sales literature current and organized
• Keep accurate cash till and run daily cash reports
• Answer customer calls and transfer customers if they need service from someone else
• Stock shelves when needed
• Communicate with Purchasing Department regarding any special order needs
• Issue product sales quotes to customers
• Load products into customer vehicle
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed
• Wage $20-$24/Hr DOE

Qualifications

• High school graduate or equivalent
• Excellent verbal and written communication skills
• Excellent customer service skillsAbility to perform multiple tasks
• Good working knowledge of all industrial products and gases
• Ability to frequently lift up to 50 lbs
• Ability to occasionally lift up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.