Customer Service Representative II — Order & Experience

Ricoh Electronics, Inc.; Buford (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid vacation and company holidays

Job summary

Ricoh Electronics, Inc. is seeking a Customer Service Representative II to act as the primary liaison for customers, handling orders, addressing inquiries, and ensuring a smooth buying experience.

This role collaborates with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support satisfaction and growth. Responsibilities include processing POs, verifying pricing and shipping, resolving issues, and maintaining customer records.

Qualifications

• High School Diploma or equivalent required.
• 2-4 years of customer service, order management, or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Intermediate Microsoft Word and Excel skills with accurate data entry abilities.
• Medical, dental, and vision insurance
• Generous company-matched 401(k) plan
• Paid vacation and company holidays

Responsibilities

• Process customer purchase orders and verify pricing, shipping, and billing information.
• Respond to customer inquiries and resolve order, billing, and shipping issues.
• Coordinate order fulfillment, monitor delivery status, and communicate updates to customers.
• Support sales activities, maintain customer records, and generate routine reports.

Skills

Team player

Detail oriented

Self-starter

Education

High School Diploma or better

Tools

Microsoft Word

Microsoft Excel

Job description

Ricoh Electronics, Inc. is seeking a Customer Service Representative II to act as the primary liaison for customers, handling orders, addressing inquiries, and ensuring a smooth buying experience.

This role collaborates with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support satisfaction and growth. Responsibilities include processing POs, verifying pricing and shipping, resolving issues, and maintaining customer records.