Customer Experience Specialist II - Orders & Support

Rheem Manufacturing Company; Oxnard (CA); On-site; USD 56,000 - 64,000; Full time

Job summary

Rheem Manufacturing Company in Oxnard, CA, is seeking a Customer Experience Representative II to serve as the front-line contact for customers, handling product information, order processing, and tracking while coordinating with shipping, production, and warehouse teams to fulfill requirements.

This on-site role requires strong communication, problem solving, and data entry skills, with a focus on delivering excellent customer service for water heaters and parts, addressing warranty questions,

Qualifications

• High School Diploma or equivalent.
• 3+ years of experience in customer service.
• Demonstrates data entry skills.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
• Excellent problem-solving skills.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and knowledge of MS Office Suite.

Responsibilities

• Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.
• Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them.
• Processes customer orders/changes/return according to established department policies and procedures.
• Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries.
• Reacts quickly to changing priorities, processes, and systems.
• Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of product, warranty information and returned goods.
• Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Rheem Manufacturing Company in Oxnard, CA, is seeking a Customer Experience Representative II to serve as the front-line contact for customers, handling product information, order processing, and tracking while coordinating with shipping, production, and warehouse teams to fulfill requirements.

This on-site role requires strong communication, problem solving, and data entry skills, with a focus on delivering excellent customer service for water heaters and parts, addressing warranty questions,