Rep-Customer Service 2

Ricoh Electronics; Buford (GA); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) plan with company match

Paid vacation and company holidays

Descripción de la vacante

Ricoh Electronics, Inc. is seeking a Customer Service Representative II to act as the primary liaison for customers, handling orders, addressing inquiries, and ensuring a smooth buying experience.

This role collaborates with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support satisfaction and growth. Responsibilities include processing POs, verifying pricing and shipping, resolving issues, and maintaining customer records.

Formación

• High School Diploma or equivalent required.
• 2-4 years of customer service, order management, or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Intermediate Microsoft Word and Excel skills with accurate data entry abilities.
• Medical, dental, and vision insurance
• Generous company-matched 401(k) plan
• Paid vacation and company holidays

Responsabilidades

• Process customer purchase orders and verify pricing, shipping, and billing information.
• Respond to customer inquiries and resolve order, billing, and shipping issues.
• Coordinate order fulfillment, monitor delivery status, and communicate updates to customers.
• Support sales activities, maintain customer records, and generate routine reports.

Conocimientos

Team player

Detail oriented

Self-starter

Educación

High School Diploma or better

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Rep-Customer Service 2

Locations

Showing 1 location

• Customer Service
• Full-Time

Description

Ricoh Electronics, Inc. is a leading manufacturer of thermal media products, providing high-quality solutions for labeling, printing, identification, and tracking applications. Our success is built on quality products, exceptional customer service, and strong customer partnerships.

Position Summary

The Customer Service Representative II serves as the primary point of contact for customers, managing orders, resolving inquiries, and ensuring a seamless customer experience. This role works closely with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support customer satisfaction and business growth.

Key Responsibilities

• Process customer purchase orders and verify pricing, shipping, and billing information.
• Respond to customer inquiries and resolve order, billing, and shipping issues.
• Coordinate order fulfillment, monitor delivery status, and communicate updates to customers.
• Support sales activities, maintain customer records, and generate routine reports.

Qualifications

• High School Diploma or equivalent required.
• 2-4 years of customer service, order management, or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Intermediate Microsoft Word and Excel skills with accurate data entry abilities.
• Medical, dental, and vision insurance
• Generous company-matched 401(k) plan
• Paid vacation and company holidays

Why Join Us?

• Collaborative and customer - centric culture
• Opportunity to work cross-functionally with multiple departments
• Meaningful role supporting customer satisfaction and business success

Behaviors

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Education

Required

High School or better.

Experience

Preferred

2 - 4 years of related experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.