Customer Experience Representative II

Nortekhvac; Oxnard (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Nortekhvac in Oxnard, CA seeks a Customer Experience Representative II to be the front-line contact for customers. You will handle water heater and parts orders, coordinate with shipping, production, control and warehouse teams to fulfill requests, and assist customers with product selection, order tracking and issue resolution.

This on-site role emphasizes high-quality service via phone and email, warranty inquiries, and proactive communication to ensure customer satisfaction in a fast-paced

Qualifications

• Front-line customer service for water heaters and parts orders.
• Coordinate with shipping, production, control and warehouse teams to fulfill orders.
• Assist customers with product selection, order tracking and warranty questions by phone and email.

Job description

TheCustomer Experience Representative IIis the front-line contact for internal and external customers. This position is responsible for providing excellent customer experience regarding water heaters and part orders. Support is provided by accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements, and assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email.

This position will support Rheem North America, located inOxnard, CA. This is an on-site position.