Customer Experience Representative II

Rheem Manufacturing; Oxnard (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Rheem Manufacturing in Oxnard, CA is seeking a Customer Experience Representative II to be the front-line contact for internal and external customers. You will process orders, answer questions about water heaters and parts, and coordinate with shipping, production, control, and warehouse teams to fulfill customer requirements.

This on-site role involves assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email, ensuring a superior

Responsibilities

• Processing customer orders and assisting with product selection
• Coordinating with shipping, production, control and warehouse teams to fulfill orders
• Handling order tracking, problem resolution and warranty questions via phone and email

Job description

TheCustomer Experience Representative IIis the front-line contact for internal and external customers. This position is responsible for providing excellent customer experience regarding water heaters and part orders. Support is provided by accepting and processing orders, coordinating with the shipping, production, control, and warehouse teams to ensure fulfillment of customer requirements, and assisting customers with product selection, order tracking, problem resolution, and warranty questions via phone and email.

This position will support Rheem North America, located inOxnard, CA. This is an on-site position.