Customer Service Representative

New England Design & Construction; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

New England Design & Construction is seeking a remote Customer Service Representative authorized to work in the United States. The role involves serving as the first contact for customers, handling inquiries, processing orders, and maintaining precise CRM records.

Ideal candidates possess strong communication, problem-solving, and basic product knowledge, with a focus on delivering a positive customer experience and contributing to service improvements.

Qualifications

• Excellent verbal and written communication; active listening and empathy.
• Ability to identify and resolve customer issues efficiently, escalating when needed.
• Basic understanding of company products, services, and support processes.

Responsibilities

• Respond to customer inquiries about products, services, and orders.
• Address and resolve customer issues; escalate complex problems to appropriate teams.
• Maintain accurate records of interactions, notes, and resolutions in the CRM.
• Communicate clearly and professionally to build rapport and ensure a positive experience.
• Process orders, payments, and other relevant transactions accurately and efficiently.
• Gather customer feedback and provide insights to product/service teams.

Skills

Customer Service

Problem-Solving

Technical Knowledge

Job description

Location: Remote (Available to USA residents Only)

New England Design & Construction, is looking to hire a Customer Service Representative who is authorized to work in the United States.

Responsibilities

• Customer Interaction:Act as the first point of contact for customers, responding to inquiries about products, services, orders, and other customer-related issues
• Problem Resolution:Accurately and efficiently address customer issues, providing solutions and escalating complex problems to appropriate teams when necessary.
• Record Keeping:Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system.
• Communication:Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience.Process Orders/Transactions:Process orders, payments, and other relevant transactions accurately and efficiently
• Gather Feedback:Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience.

Skills and Requirements

• Customer Service Skills:Excellent communication (verbal and written), active listening, and empathy skills to handle customer inquiries and complaints professionally.
• Problem-Solving Skills:Ability to identify and resolve customer issues effectively and efficiently, escalating complex issues as needed.
• Basic Technical Knowledge:Basic understanding of relevant company products, services, and support processes.