Customer Service Representative (Fully Remote)

Cubic Transportation Systems; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Insurance on day one

Parental leave

401k with company match

Flexible PTO

Paid holidays

Tuition reimbursement

Job summary

Cubic Transportation Systems is seeking a customer service representative in the United States to respond to customer calls and process transactions with accuracy.

You will document interactions, ensure policy compliance, and strive to meet KPIs such as call handling time and first-call resolution. The position offers day-one medical, dental, and vision insurance, tuition reimbursement, and a 401(k) with company match.

Qualifications

• High school diploma or equivalent; call center experience preferred.
• Strong communication and problem-solving skills.
• Proficiency with computer systems and CRM platforms.

Responsibilities

• Respond to customer calls and process transactions with accuracy.
• Document interactions and ensure compliance with policies.
• Meet KPIs including call handling time and first-call resolution.

Skills

Communication

Problem Solving

Call Center Experience

Education

High School Diploma or Equivalent

Tools

CRM Platforms

Computer systems

Job description

• Respond to customer calls and process transactions with accuracy.
• Document interactions and ensure compliance with policies.
• Meet KPIs including call handling time and first-call resolution.

Qualifications:

• High school diploma or equivalent required; call center experience preferred.
• Strong communication and problem-solving skills.
• Proficiency in computer systems and CRM platforms.
• Medical, dental, and vision insurance with first-day coverage.
• Paid parental leave and 401k retirement plan with company match.
• Flexible time-off, paid holidays, and tuition reimbursement.

Cubic Transportation Systems

Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.