Customer Service Representatives

New England Design & Construction; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

New England Design & Construction is hiring a Customer Service Representative for a remote position available to USA residents. You will be the first point of contact for customers, handling inquiries about products, services, and orders while providing clear, professional communication.

You will resolve issues, record interactions in the CRM, process orders and payments accurately, and gather customer feedback to help drive product and service improvements.

Qualifications

• Excellent communication (verbal and written), active listening, and empathy to handle inquiries professionally.
• Strong problem-solving abilities and the capacity to escalate complex issues as needed.
• Basic understanding of the company's products, services, and support processes.

Responsibilities

• Respond to customer inquiries about products, services, and orders.
• Address issues and provide solutions, escalating when necessary.
• Maintain accurate CRM records of customer interactions, notes, and resolutions.
• Process orders, payments, and related transactions accurately.
• Collect feedback to help improve products and services.

Skills

Customer Service Skills

Problem-Solving Skills

Basic Technical Knowledge

Job description

Location: Remote

( Available to USA residents Only)

New England Design & Construction, is looking to hire a Customer Service Representative who is authorized to work in the United States.

Responsibilities

• Customer Interaction:Act as the first point of contact for customers, responding to inquiries about products, services, orders, and other customer-related issues
• Problem Resolution:Accurately and efficiently address customer issues, providing solutions and escalating complex problems to appropriate teams when necessary.
• Record Keeping:Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system.
• Communication:Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience.Process Orders/Transactions:Process orders, payments, and other relevant transactions accurately and efficiently
• Gather Feedback:Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience.

Skills and Requirements

• Customer Service Skills:Excellent communication (verbal and written), active listening, and empathy skills to handle customer inquiries and complaints professionally.
• Problem-Solving Skills:Ability to identify and resolve customer issues effectively and efficiently, escalating complex issues as needed.
• Basic Technical Knowledge:Basic understanding of relevant company products, services, and support processes.