Customer Service Representative I (Makiki Branch)

First Hawaiian Bank; Honolulu (HI); On-site; USD 26,174 - 30,996; Full time

Job summary

A leading financial institution is seeking a Customer Service Representative I to join their Makiki Branch in Honolulu, Hawaii. This role involves providing high-quality customer service, promoting the bank's products, and acting as a point of contact for referrals. Ideal candidates will have an Associate's degree, strong communication skills, and a background in retail sales or banking. Join a dynamic team in a rewarding environment with competitive pay and incentives.

Qualifications

• Mandatory completion of FHB CSR School upon acceptance.
• Minimum of 2 years experience as a commercial savings teller or in retail sales.

Responsibilities

• Provide quality customer service to bank customers.
• Promote the Bank’s products and services.
• Act as an initial contact for referral to personal bankers.

Skills

Strong verbal and interpersonal communication skills

PC skills in word processing

Ability to use judgement and discretion

Education

Associates degree in business

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Makiki Branch on Oahu.

Compensation

The hourly pay range for this role is $19.00 - 22.50/per hour, commensurate with experience; plus sales incentives.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm.