Customer Service Representative I (Kahului Branch)

First Hawaiian Inc.; Kahului (HI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Sales incentives

Job summary

First Hawaiian Bank in Kahului is seeking a customer service representative who can engage customers, handle daily transactions, and support branch goals with a friendly, professional manner.

The role focuses on promoting bank products and services, referring customers to personal bankers and specialists, and presenting a professional image as a Bank representative.

Qualifications

• Associates degree in business or equivalent work skills required.
• Minimum 2 years of teller experience or 2 years in retail sales.
• Strong verbal and interpersonal communication for sales.
• Able to type 35 wpm and use PC word processing.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote bank products and services and inform customers of benefits.
• Refer customers to personal bankers and loans, credit cards, etc.
• Maintain a professional image as a representative of the Bank.

Skills

Customer service

Sales abilities

Verbal communication

Interpersonal skills

Typing 35 wpm

PC skills

Education

Associates degree in business

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, and goals-driven Customer Service Representative to join our team at the Kahului Branch.

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, and goals-driven Customer Service Representative to join our team at the Kahului Branch.

Work Schedule

Monday - Friday 8:00AM - 5:00PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Compensation

The salary range for the role is $21.00- $24.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
• Ability to use judgement and discretion regarding customer transactions and confidential information required
• PC skills in word processing required
• Must be able to type 35wpm