Corporate Banking Service Representative/Sr. Service Representative

First Hawaiian Bank; Honolulu (HI); On-site; USD 32,000 - 43,000; Full time

Job summary

First Hawaiian Bank is seeking an analytical, collaborative Corporate Banking Service Representative/Sr. Service Representative to join our Corporate Banking Division.

This role focuses on high-touch service, sales, and operational support for our largest business relationships in Hawaii and beyond. The position requires strong communication, relationship-building skills, and the ability to manage complex treasury solutions in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 5 years of customer service experience with at least 2 years of experience building client relationships (within the financial industry preferred and/or with high-value clients); or
• Bachelor's Degree in a business-related field.
• Experience as a Customer Service Representative or Business Banking Service Representative in a branch/banking center or equivalent preferred.
• Strong oral, interpersonal, and written communication skills required.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Must have creative problem solving and analytical skills while applying sound reasoning and judgement.
• Able to work under pressure with multiple deadlines.
• Able to handle confidential matters judiciously.
• Must be accurate, thorough, and capable of timely and efficient follow-up.
• Must be team oriented.

Responsibilities

• In this role, you'll be responsible for providing high-touch and customized service, sales, lending, and operational support to a portfolio of the bank's largest business relationships headquartered in Hawaii and on the US Mainland.
• Corporate Banking Service Representatives ("CBSR") work in coordination with the Wholesale Banking Group's team of Relationship Managers ("RM") from the Corporate Banking and Commercial Real Estate Divisions, as well as First Hawaiian Leasing.
• Services complex client needs, including highly involved depository/ treasury solutions and credit structures in which the bank may be a participant or agent in a syndicated transaction.
• Works in a high volume and deadline driven environment.

Skills

Customer service

Relationship building

Communication skills

Problem solving

Team player

Microsoft Office

Education

High School Diploma

Bachelor's Degree in business

Tools

Microsoft Office

Job description

Job Description

First Hawaiian Bank is currently seeking an analytical, collaborative and team-oriented Corporate Banking Service Representative/Sr. Service Representative to join our Corporate Banking Division team.

Compensation

The hourly salary range for this role is $23.50-$31.50 per hour, commensurate with experience.

The level of the position will be determined by the hiring manager based on the candidate's qualifications.

Work Schedule

Monday-Friday 8:00am-5:00pm (hours may vary)

Responsibilities

In this role, you'll be responsible for providing high-touch and customized service, sales, lending, and operational support to a portfolio of the bank's largest business relationships headquartered in Hawaii and on the US Mainland. Corporate Banking Service Representatives ("CBSR") work in coordination with the Wholesale Banking Group's team of Relationship Managers ("RM") from the Corporate Banking and Commercial Real Estate Divisions, as well as First Hawaiian Leasing. Services complex client needs, including highly involved depository/ treasury solutions and credit structures in which the bank may be a participant or agent in a syndicated transaction. Works in a high volume and deadline driven environment.

Qualifications

The ideal candidate will have:

• High School Diploma or equivalent required
• 5 years of customer service experience with at least 2 years of experience building client relationships (within the financial industry preferred and/or with high-value clients); or
• Bachelor's Degree in a business-related field
• Experience as a Customer Service Representative or Business Banking Service Representative in a branch/banking center or equivalent preferred
• Strong oral, interpersonal, and written communication skills required
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Must have creative problem solving and analytical skills while applying sound reasoning and judgement
• Able to work under pressure with multiple deadlines
• Able to handle confidential matters judiciously
• Must be accurate, thorough, and capable of timely and efficient follow-up
• Must be team oriented