Banking Customer Experience & Sales Advocate

First Hawaiian Inc.; Kaneohe (HI); On-site; USD 26,000 - 30,000; Full time

Job summary

First Hawaiian Bank in Kaneohe seeks a Customer Service Representative I to deliver exceptional service, promote bank products, and refer customers to bankers and specialists. The role emphasizes professionalism, strong communication, and accurate handling of transactions.

The position requires an Associate's degree, 2+ years in banking or retail sales, and precise typing skills (35 wpm). The schedule is full-time with weekdays and rotating Saturdays.

Qualifications

• Associate's degree required; FHB CSR School mandatory upon acceptance.
• Minimum 2 years as a commercial teller in a financial institution or 2 years in a retail sales environment.
• Strong verbal and interpersonal communication skills for sales presentations.
• Ability to exercise judgment and discretion with customer transactions and confidential information.
• PC skills in word processing; typing 35 wpm.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote bank products and services and inform customers of benefits and features.
• Serve as a first contact for referrals to personal bankers and specialized areas.

Skills

Customer service

Sales presentations

Interpersonal communication

Discretion

Typing 35 wpm

Education

Associate's degree in business

Job description

First Hawaiian Bank in Kaneohe seeks a Customer Service Representative I to deliver exceptional service, promote bank products, and refer customers to bankers and specialists. The role emphasizes professionalism, strong communication, and accurate handling of transactions.

The position requires an Associate's degree, 2+ years in banking or retail sales, and precise typing skills (35 wpm). The schedule is full-time with weekdays and rotating Saturdays.