Banking Consultant (Lihue Branch)

First Hawaiian Inc.; Lihue (HI); On-site; USD 29,000 - 34,000; Full time

Job summary

First Hawaiian Bank in Lihue seeks a Banking Consultant to provide exceptional in-branch service, engage customers to identify needs, and demonstrate digital banking options. You will fulfill daily transactions and advise on the full range of financial products offered.

The role requires 2 years of cash handling and sales/service experience, with strong communication and a welcoming presence. Collaboration with the team and discretion with confidential matters are essential.

Qualifications

• Associate’s degree in a business-related field, or equivalent experience.
• High school diploma or equivalent with 2 years in a sales and service environment.
• 2 years cash handling experience.
• 2 years customer service, referrals and sales experience.
• Retail/branch banking experience preferred.
• Extensive knowledge of banking/financial products and services.
• Welcoming presence in customer interactions.
• Strong verbal, written, and interpersonal communication.
• Digitally savvy with digital banking technologies.
• Detail oriented with excellent follow-through.
• Agile and resourceful in a fast-paced environment.
• Growth mindset and quick learner.
• Ability to work independently and in a team.
• Ability to handle confidential matters.

Responsibilities

• Deliver in-branch customer service by engaging with customers to identify needs and explain digital banking options.
• Fulfill day-to-day transactional needs and advise on financial products and services.
• Support sales and service goals and refer customers to appropriate solutions.

Skills

Customer service

Sales

Digital banking

Cash handling

Communication skills

Teamwork

Education

Associate’s degree

High school diploma

Job description

Job Description

First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Work Schedule

Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary)

Compensation

The pay range for the role is $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Qualifications

• Associate’s degree in a business-related field, equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
• 2 years of experience in cash handling required
• 2 years of experience in customer service, referrals and sales required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Ability to work both independently and as part of a larger team
• Ability to handle confidential matters judiciously