Banking Consultant (Kapiolani)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 27,000 - 32,000; Full time

Job summary

First Hawaiian Bank seeks a Banking Consultant at the Kapiolani Branch to deliver exceptional in-branch customer service and proactively engage customers in digital banking options. You will fulfill day-to-day transactions and advise on financial products to meet customers' needs.

Ideal candidates will have strong communication skills, a welcoming presence, and the ability to identify referral opportunities to specialists or relationship bankers.

Qualifications

• Associate’s degree or equivalent work experience in a business-related field.
• High school diploma or equivalent with at least 2 years in sales/service in banking.
• Retail/branch banking experience in operations and sales or similar financial services experience.
• Strong knowledge of banking products and services and finance concepts.

Responsibilities

• Provide in-branch customer service and engage customers to identify needs.
• Explain digital banking options and fulfill day-to-day transactions.
• Advise on financial products and services and identify referral opportunities.

Skills

Customer service

Sales

Digital banking

Communication

Team oriented

Detail oriented

Education

Associate’s degree in business-related field

High school diploma + 2 years sales/service experience

Tools

Digital banking tools

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Kapiolani Branch. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturday's 8:30AM - 1:30PM (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team