Customer Service Representative (Kailua Branch)

First Hawaiian Inc.; Kailua (HI); On-site; USD 26,000 - 31,000; Full time

Job summary

First Hawaiian Bank is seeking a Customer Service Representative I for the Kailua Branch in Oahu. You will deliver quality service to customers inside and outside the branch, promote bank products, and identify opportunities to refer customers to personal bankers and loan specialists.

The role emphasizes a professional image, strong communication, and the ability to handle confidential information. Hours are standard business times with occasional Saturday shifts and a pay range noted.

Qualifications

• Associate's degree in business or equivalent work skills.
• Minimum of 2 years in a commercial savings teller or similar sales role.
• Strong verbal and interpersonal communication skills for sales presentations.
• Ability to handle confidential information with good judgement.
• PC skills and typing proficiency (35 wpm).

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote bank products and services and inform customers of benefits and features.
• Refer customers to personal bankers and specialized areas such as loans or credit cards.
• Maintain professional image and appearance as a bank representative.

Skills

Communication

Sales ability

Interpersonal skills

Typing 35 wpm

Education

Associate's degree in business

Job description

Job Description
First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, full-time Customer Service Representative I to join our Kailua Branch in Oahu. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Job Description
First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, full-time Customer Service Representative I to join our Kailua Branch in Oahu. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.
Compensation
Pay range is $19.00 - 22.50/hr., commensurate with experience; plus sales incentives.
Branch Hours
Monday - Friday 8:00AM - 4:30PM; rotational Saturday 8:30AM - 1:30PM (hours may vary)
Responsibilities
In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.
Qualifications
The Ideal Candidate Will Have:

• Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm.