Customer Service Representative I

First Hawaiian Inc.; Kailua (HI); On-site; USD 29,000 - 34,000; Full time

Job summary

First Hawaiian Bank is seeking a Customer Service Representative I for the Kona Branch to deliver exceptional customer service and promote the bank’s products and services.

The role requires an Associate's degree in business or equivalent skills, plus 2 years in a banking or retail sales environment, strong communication skills, and the ability to handle confidential information. Schedule includes M-F 8-5, with some Saturday rotation; Kona location with competitive hourly pay and incentives.

Qualifications

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote the Bank’s products and services and inform customers of benefits and features.
• Act as initial contact for referral of customers to personal bankers and specialized areas (loans, credit cards, etc.).
• Maintain a professional image and appearance as a representative of the Bank.

Skills

Customer service

Sales presentations

Verbal & interpersonal communication

Typing 35 wpm

PC skills

Education

Associates degree in business

Equivalent work skills

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, and goals-driven Customer Service Representative I to join our team at the Kona Branch.

Work Schedule

Monday - Friday 8:00AM - 5:00PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Compensation

The salary range for the role is $21.00- $24.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
• Ability to use judgement and discretion regarding customer transactions and confidential information required
• PC skills in word processing required
• Must be able to type 35wpm