Customer Service Representative I (Princeville Branch)

First Hawaiian Inc.; Princeville (HI); Sur place; USD 33 000 - 37 000; Plein temps

Résumé du poste

First Hawaiian Bank is seeking a Customer Service Representative I for its Princeville Branch in Kauai. You will deliver outstanding service to customers, promote bank products, and act as the initial contact for referrals to personal bankers and loan areas.

The role emphasizes a professional image and branch-based sales activities. Ideal candidates hold an Associates degree in business or equivalent, with at least 2 years’ teller or sales experience, strong communication, discretion, and basic

Qualifications

• Associates degree in business and/or equivalent work skills required.
• Minimum of 2 years as a commercial teller or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills for sales presentations.
• Ability to use judgement and discretion regarding customer transactions and confidential information.
• PC skills in word processing.
• Must be able to type 35 wpm.

Responsabilités

• Provide quality customer service to bank customers inside and outside the branch, promoting the Bank’s products and services.
• Inform customers of benefits and features and refer to personal bankers and loan/credit areas as needed.

Connaissances

Verbal communication

Interpersonal skills

Word processing

Typing 35 wpm

Judgement & discretion

Formation

Associates degree in business

Description du poste

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven, Customer Service Representative I to join our Princeville Branch in Kauai.

Compensation

The pay range is $24.00 - $27.50/hr* (commensurate with experience); plus sales incentives

• The advertised salary range reflects a location-based premium offered at select branch locations.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.


• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.


• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.


• Ability to use judgement and discretion regarding customer transactions and confidential information required.


• PC skills in word processing required.


• Must be able to type 35wpm.