Customer Service Representative I (Kaneohe Branch)

First Hawaiian Inc.; Kaneohe (HI); On-site; USD 26,000 - 30,000; Full time

Job summary

First Hawaiian Bank in Kaneohe seeks a Customer Service Representative I to deliver exceptional service, promote bank products, and refer customers to bankers and specialists. The role emphasizes professionalism, strong communication, and accurate handling of transactions.

The position requires an Associate's degree, 2+ years in banking or retail sales, and precise typing skills (35 wpm). The schedule is full-time with weekdays and rotating Saturdays.

Qualifications

• Associate's degree required; FHB CSR School mandatory upon acceptance.
• Minimum 2 years as a commercial teller in a financial institution or 2 years in a retail sales environment.
• Strong verbal and interpersonal communication skills for sales presentations.
• Ability to exercise judgment and discretion with customer transactions and confidential information.
• PC skills in word processing; typing 35 wpm.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote bank products and services and inform customers of benefits and features.
• Serve as a first contact for referrals to personal bankers and specialized areas.

Skills

Customer service

Sales presentations

Interpersonal communication

Discretion

Typing 35 wpm

Education

Associate's degree in business

Job description

Job Description

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kaneohe Branch.

Work Schedule

Monday – Friday 8:00AM – 4:30PM; Saturday on a rotational basis 8:30AM - 1:30PM (hours may vary)

Compensation

The pay range for the role is $19.00 - $22.50/hr; commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associate's degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups
• Ability to use judgement and discretion regarding customer transactions and confidential information required
• PC skills in word processing required
• Must be able to type 35wpm