Customer Service Rep I — Day Shift, Learn & Grow

McLane Company, Inc.; Orlando (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation and sick leave accrual

Paid holidays after 90 days

401(k) Profit Sharing after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative I in Orlando, FL. You will maintain customer files, respond to inquiries via phone, email, and web, and help resolve issues to ensure customer needs are met.

Ideal candidates have a high school diploma, up to 2 years in customer service, typing 45 wpm and 10-key by touch, strong communication, and MS Office proficiency. We offer benefits starting on day 60, vacation/sick leave, holidays after 90 days, 401(k) profit sharing after

Qualifications

• High School Diploma or GED required.
• Up to 2 years in a customer service role preferred.
• Typing 45 wpm and 10-key by touch required.
• Strong verbal and written communication and organizational skills.
• Experience with Microsoft Office applications preferred.
• Ability to prioritize tasks logically.
• Ability to learn quickly and retain information.
• English reading/writing skills sufficient for job tasks and safety.

Responsibilities

• Maintain customer files with up-to-date information.
• Research and respond to customer inquiries.
• Manage requests for assistance, information, and issue resolution.
• Provide accurate, consistent responses and act quickly to meet customer needs.
• Maintain regular contact with decision makers within customer organizations.
• Train customers on business issues and applications to maximize value.
• Respond to inquiries by phone, email, and online.
• Perform other duties as assigned by supervisor.

Skills

Type 45 wpm

10-key by touch

Verbal & written communication

Organization & planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative I in Orlando, FL. You will maintain customer files, respond to inquiries via phone, email, and web, and help resolve issues to ensure customer needs are met.

Ideal candidates have a high school diploma, up to 2 years in customer service, typing 45 wpm and 10-key by touch, strong communication, and MS Office proficiency. We offer benefits starting on day 60, vacation/sick leave, holidays after 90 days, 401(k) profit sharing after