Customer Service Representative I

Us Med- Equip; Allendale (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Us Med- Equip in Allendale, NJ, is seeking a Delivery Technician/Customer Service Representative to help deliver life-saving medical equipment to healthcare institutions and support hospital partners. You will load and secure equipment, drive company vehicles, and coordinate with local sales and service teams to ensure on-time deliveries and high-quality customer service.

The role requires a High School diploma, a valid driver’s license with a clean record, ability to lift up to 75 lbs and

Qualifications

• High School graduate or equivalent required.
• Valid driver’s license with clean driving record for past 3 years.
• Ability to read/write English and perform basic math.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Assist in servicing, shipping, and receiving equipment in branch warehouse.
• Provide professional customer service to hospital contacts and respond to equipment needs.
• Maintain neat appearance and wear company uniform.
• Follow operations processes and quality management standards.
• Coordinate daily with local sales representatives and other team members on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Company portal usage

Multishift work

English literacy

Math calculations

Independent work

Communication skills

Lifting heavy items

DOT certification pass

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: NJ Allendale - Allendale, NJ 07401, Position Type: Full Time, Education Level: High School, Travel Percentage: Road Warrior, Job Shift: Day Shift, Job Category: Delivery Technician, Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications: Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical