Customer Service Representative I

US Med-Equip; Lenexa (KS); On-site; USD 36,000 - 44,000; Full time

Job summary

US Med-Equip in Lenexa, KS is seeking a Customer Service Representative to support operations and sales by delivering excellent service to hospital partners. You will coordinate equipment orders, assist with shipments, and ensure proper handling of life-saving medical equipment.

The role requires communication skills, the ability to work unsupervised, and physical capability to lift up to 75 lbs. A valid driver’s license and DOT-ready status are needed; training on company portals will be

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean driving record.
• Able to read/write in English and perform basic math.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with local sales representative and other team members on orders and delivery.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Company portal

On-call shifts

English literacy

Independent work

Communication skills

Lifting 75 lbs

DOT certification

Education

High School Diploma or equivalent

Valid driver’s license

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical