Customer Service Representative I

Us Med- Equip; Colorado Springs (CO); On-site; USD 36,000 - 54,000; Full time

Job summary

Paycom - ATS in Colorado Springs, CO is seeking a Delivery Technician/Customer Service Representative to join our fast-growing healthcare delivery team.

You will load and transport life-saving medical equipment, coordinate with the sales team, and ensure safe, on-time deliveries to hospital partners while maintaining a professional appearance and high service standards.

Qualifications

• High School Diploma or equivalent required.
• Valid driver's license with a clean driving record for the past 3 years.
• DOT certification/physical may be required.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts and respond to needs.
• Maintain a neat appearance and wear the company uniform.
• Adhere to the operations process and quality management standards.
• Coordinate daily with local sales representatives and other team members on orders and delivery.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

English communication

Valid driver’s license

Multi-shift availability

Reading & math

Education

High School Graduate or equivalent

Tools

Company portal

Job description

Job Details: Job Location: CO Colorado Springs - COLORADO SPRINGS, CO 80916, Position Type: Full Time, Education Level: High School, Travel Percentage: Road Warrior, Job Shift: Any Shift, Job Category: Delivery Technician, Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life‑saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications: Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical