Customer Service Representative I

US Med-Equip; Smyrna (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

US Med-Equip is seeking a Customer Service Representative in Smyrna, GA to support hospital partners by coordinating equipment orders, deliveries, and service requests. The role involves collaborating with operations and sales to ensure top-notch customer satisfaction and efficient equipment handling.

The successful candidate will have a High School diploma or equivalent, a valid drivers license with a clean 3-year record, strong communication skills, and the ability to lift up to 75 lbs and

Qualifications

• High School Diploma or equivalent.
• Valid drivers license with a clean driving record in the past 3 years.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Assist in servicing, shipping, and receiving equipment in the branch warehouse.
• Provide professional customer service to hospital contacts and respond to patient and equipment needs.
• Maintain a neat appearance and wear the company uniform.

Skills

Customer service

English reading/writing

Communication skills

Math calculations

Multitasking

Education

High School diploma or equivalent

Tools

Company portal

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver's license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical