Customer Service Representative I

Us Med- Equip; Dallas, Grand Prairie (TX, TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Us Med- Equip in Dallas, TX is seeking a Delivery Technician / Customer Service Representative to join our hospital partner network. You will load, transport, and deliver life-saving medical equipment, ensuring proper handling and documentation.

You will coordinate with sales and operations to meet delivery schedules and provide outstanding service to clinical staff. The role requires a valid driver's license with a clean driving record, physical ability to lift up to 75 lbs, and willingness to

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with a clean driving record for the past 3 years.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process, including quality management system standards.
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

English proficient

Communication skills

DOT certification

Education

High School diploma

Job description

Job Details: Job Location: TX Dallas - Grand Prairie, TX 75050, Position Type: Full Time, Education Level: High School, Travel Percentage: Road Warrior, Job Shift: Any Shift, Job Category: Delivery Technician

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications: Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical