Customer Service Representative – Hotel Reservations (Remote)

Destination Services Network; Missouri; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible remote schedule

Booking tools training

Supportive team culture

Performance-based earnings

Travel discounts

Job summary

Destination Services Network is seeking a remote customer service agent to assist clients with booking, updating, and managing hotel reservations from a home office. You will help clients select accommodations, explain amenities and pricing, and handle changes while maintaining accurate records.

The role emphasizes strong communication, hospitality, and reliability, with training and access to booking tools.

Qualifications

• Strong communication and hospitality skills.
• Professional, detail-oriented, and self-motivated.
• Basic computer proficiency and reliable internet.
• Customer service or hospitality experience is a plus.

Responsibilities

• Help clients choose and book hotel accommodations.
• Provide details on amenities, pricing, and availability.
• Manage reservation changes and maintain accurate records.
• Communicate professionally via phone, email, and messaging.

Skills

Communication

Hospitality

Self-motivated

Detail-oriented

Tools

Booking tools

Job description

About the Role:

Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office.

Key Responsibilities:

• Help clients choose and book hotel accommodations
• Provide details on amenities, pricing, and availability
• Manage reservation changes and maintain accurate records
• Communicate professionally via phone, email, and messaging

Qualifications:

• Strong communication and hospitality skills
• Professional, detail-oriented, and self-motivated
• Basic computer proficiency and reliable internet
• Customer service or hospitality experience is a plus

What We Offer:

• Flexible remote schedule
• Training and access to booking tools
• Supportive team culture
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.