Hospitality Customer Service – Hotel Reservations (Remote)

Network Travel Careers; Maryland; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Travel discounts

Hospitality perks

Full training

Performance-based pay

Job summary

Network Travel Careers is hiring a Hotel Reservations Specialist to support clients planning stays from a home office. You will handle hospitality customer service, assist with bookings, and guide travelers through the reservation process.

You’ll provide details on amenities, pricing, and availability, update guest profiles, and communicate promptly by phone, email, and online platforms. Flexible remote schedule and access to travel booking systems are offered.

Qualifications

• Strong customer service and hospitality communication skills.
• Professional, detail-oriented and self-motivated.
• Basic computer proficiency and reliable internet connection.
• Experience in hotel reservations, hotel hospitality service, or guest relations is a plus.

Responsibilities

• Assist clients with hotel reservations, hospitality services, and travel planning.
• Provide accurate details on hotel amenities, pricing, and availability.
• Manage and update booking details and guest profiles.
• Communicate promptly and professionally via phone, email, and online platforms.

Skills

Customer service

Hospitality communication

Hotel reservations

Guest relations

Phone and email etiquette

Job description

About The Role

Join us as a Hotel Reservations Specialist and help clients plan their perfect stays. You'll handle hospitality customer service, provide hotel booking support, and guide travelers through the reservation process - all from your home office.

Key Responsibilities

• Assist clients with hotel reservations, hospitality services, and travel planning
• Provide accurate details on hotel amenities, pricing, and availability
• Manage and update booking details and guest profiles
• Communicate promptly and professionally via phone, email, and online platforms

Qualifications

• Strong customer service and hospitality communication skills
• Professional, detail-oriented, and self-motivated
• Basic computer proficiency and reliable internet connection
• Experience in hotel reservations, hotel hospitality service, or guest relations is a plus

What We Offer

• Flexible remote schedule
• Full training and access to travel booking systems
• Supportive team environment
• Income-earning possibilities based on performance
• Travel discounts and hospitality perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.