Customer Service Representative – Hotel Reservations (Remote)

Destination Services Network; Washington (District of Columbia); Remote; USD 19,000 - 33,000; Full time

Benefits offered by this job

Flexible remote schedule

Training and access to booking tools

Supportive team culture

Income-earning possibilities based on绩

Travel discounts and perks

Job summary

Destination Services Network is seeking a remote hotel reservation assistant who can help clients book and update hotel stays from a home office. You will explain amenities, pricing, and availability while handling changes and keeping records up to date.

Strong communication and hospitality skills are essential, with a focus on reliable internet and professional communication. Ideal candidates have customer service experience and can work independently in a flexible schedule.

Qualifications

• Excellent communication and hospitality demeanor.
• Detail-oriented and self-driven with a professional approach.
• Proficient with computers and online tools.
• Customer service or hospitality experience is a plus.
• Ability to work remotely with reliable internet access.

Responsibilities

• Help clients choose and book hotel accommodations
• Provide details on amenities, pricing, and availability
• Manage reservation changes and maintain accurate records
• Communicate professionally via phone, email, and messaging

Skills

Strong communication

Hospitality skills

Self-motivated

Basic computer proficiency

Reliable internet

Customer service experience a plus

Job description

About the Role:

Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office.

Key Responsibilities:

• Help clients choose and book hotel accommodations
• Provide details on amenities, pricing, and availability
• Manage reservation changes and maintain accurate records
• Communicate professionally via phone, email, and messaging

Qualifications:

• Strong communication and hospitality skills
• Professional, detail-oriented, and self-motivated
• Basic computer proficiency and reliable internet
• Customer service or hospitality experience is a plus

What We Offer:

• Flexible remote schedule
• Training and access to booking tools
• Supportive team culture
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.