Customer Service Representative – Hotel Reservations (Remote)

Premier Destination Group; Washington (District of Columbia); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible remote schedule

Training and tools access

Supportive team culture

Performance-based earnings

Travel discounts and perks

Job summary

Premier Destination Group is seeking a customer-focused remote agent to assist clients in booking, updating, and managing hotel reservations from home. You will communicate via phone, email, and messaging, provide details on amenities and pricing, and handle changes with care.

A strong hospitality mindset and reliable internet are essential. This role offers flexible remote hours, access to booking tools, and opportunities to earn based on performance.

Qualifications

• Strong communication and hospitality skills.
• Professional, detail-oriented, and self-motivated.
• Basic computer proficiency and reliable internet.
• Customer service or hospitality experience a plus.

Responsibilities

• Assist clients with booking, updating, and managing hotel reservations.
• Provide details on amenities, pricing, and availability.
• Manage reservation changes and maintain accurate records.
• Communicate professionally via phone, email, and messaging.

Skills

Communication skills

Hospitality mindset

Detail oriented

Self-motivated

Basic computer skills

Reliable internet

Tools

Booking software

Job description

About the Role:

Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office.

Key Responsibilities:

• Help clients choose and book hotel accommodations
• Provide details on amenities, pricing, and availability
• Manage reservation changes and maintain accurate records
• Communicate professionally via phone, email, and messaging

Qualifications:

• Strong communication and hospitality skills
• Professional, detail-oriented, and self-motivated
• Basic computer proficiency and reliable internet
• Customer service or hospitality experience is a plus

What We Offer:

• Flexible remote schedule
• Training and access to booking tools
• Supportive team culture
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.