Customer Service Representative — Growth & Impact

Central Kansas Appliance Repair; Clay Center (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Room for advancement

Job summary

Central Kansas Appliance Repair is seeking a friendly Customer Service Representative in Clay Center, KS to join our team. You will answer incoming calls, place outbound schedules, and keep accurate records in our system for service orders.

No prior experience is required as training is provided. Strong communication, problem-solving, calmness under pressure, and reliability are essential in delivering excellent customer experiences and supporting daily operations.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused mindset with strong problem-solving ability.
• Ability to de-escalate upset customers and provide solutions.
• Attention to detail and meticulous record-keeping.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Make outbound calls to schedule appointments and provide updates.
• Verify and log received parts in the system.
• Deliver exceptional customer service by listening and addressing inquiries.

Skills

Communication

Customer service

Problem solving

De-escalation

Attention to detail

Time management

Basic computer skills

Job description

Central Kansas Appliance Repair is seeking a friendly Customer Service Representative in Clay Center, KS to join our team. You will answer incoming calls, place outbound schedules, and keep accurate records in our system for service orders.

No prior experience is required as training is provided. Strong communication, problem-solving, calmness under pressure, and reliability are essential in delivering excellent customer experiences and supporting daily operations.