Customer Service Representative

Keith's Appliances; Norwich (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

Keith’s Appliances is seeking a Customer Service Representative to be a crucial link between our customers and the company. You will handle service requests, respond to inquiries, and help ensure customer satisfaction with courteous, accurate communication.

This role offers growth opportunity and a supportive team in a locally owned business in Norwich, CT. Candidates should bring strong admin experience, excellent written and verbal communication, keen attention to detail, and the ability to

Qualifications

• Two years of administrative experience required.
• Excellent written and verbal communication skills.
• Strong attention to detail and data entry proficiency.
• Positive attitude and ability to work both independently and with a team.

Responsibilities

• Answer incoming calls with professionalism and courtesy.
• Engage in marketing and sales activities to promote services.
• Process work orders, return calls promptly and address complaints.
• Cross-train in related roles when needed.

Skills

Communication (written & verbal)

Attention to detail

Data entry

Teamwork & collaboration

Independent work

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Keith’s Appliances is looking for a Customer Service Representative to join our team! This position offers an opportunity to work for a company that values and acknowledges your dedication, offering both recognition and financial compensation. It offers an exciting opportunity to become an integral part of our team. In this role, you will serve as a vital link between our company and our valued clients, handling service requests and addressing customer concerns. Upholding our core values of respect and courtesy, you will consistently deliver exceptional service to both customers and colleagues.

We are seeking individuals who are self-motivated, enthusiastic, and genuinely enjoy assisting others. The ideal candidate will be driven to exceed customer expectations, adept at managing diverse situations, and committed to providing top-notch service on a daily basis.

Responsibilities :

• Answer incoming calls with professionalism and courtesy.
• Engage in marketing and sales activities to promote additional services and generate business.
• Process work orders, promptly return customer calls, and address any customer complaints.
• Undertake other responsibilities as required, including potential cross-training in related roles.

Qualifications :

• At least two years of administrative experience.
• Proficiency in written and verbal communication.
• Strong attention to detail and proficient data entry skills.
• Positive attitude towards work and colleagues.
• Ability to work both independently and collaboratively as part of a team.