Customer Service Representative

Morgan Hunter; Kansas City (KS); On-site; USD 27,552 - 28,929; Full time

Job summary

A local recruiting firm is seeking a dedicated Customer Service Representative for a full-time position in Kansas City, KS. This role involves managing customer orders, responding to inquiries, and maintaining detailed records in a collaborative office environment. Ideal candidates should possess strong attention to detail, excellent communication skills, and a willingness to learn. Competitive pay ranges from $20.00/hr to $21.00/hr.

Qualifications

• Strong attention to detail and ability to keep track of order specifications.
• Excellent communication skills and a service-oriented approach.
• Comfortable working in an open office environment with multiple conversations happening.

Responsibilities

• Take customer orders by phone and email for commercial appliances and parts.
• Enter detailed product orders accurately, including shipping and freight specifics.
• Respond to customer inquiries and provide support or escalate as needed.

Skills

Attention to detail

Excellent communication skills

Service-oriented approach

Basic proficiency with Microsoft Office

Job description

Overview

We’re partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you’re someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.

Responsibilities

• Take customer orders by phone and email for commercial appliances and parts
• Enter detailed product orders accurately, including shipping and freight specifics
• Respond to customer inquiries and provide support or escalate as needed
• Maintain customer accounts and track order activity in internal systems
• Reconcile machine orders with production reports and generate weekly reports
• Support key account tracking and documentation for leasing and consignment
• Stay flexible and cross-trained, supporting team coverage and shared responsibilities
• Assist with other duties as assigned by the customer service manager

Requirements

• Strong attention to detail and ability to keep track of order specifications
• Excellent communication skills and a service-oriented approach
• Comfortable working in an open office environment with multiple conversations happening
• Basic proficiency with Microsoft Office and ability to learn new software
• Reliable, professional, and eager to learn the products and parts they support
• Previous customer service experience is a plus

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Wholesale

Base pay range: $20.00/hr - $21.00/hr

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