Representante de Atención al Cliente

Central Kansas Appliance Repair; Clay Center (KS); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Room for advancement

Résumé du poste

Central Kansas Appliance Repair is seeking a friendly Customer Service Representative in Clay Center, KS to join our team. You will answer incoming calls, place outbound schedules, and keep accurate records in our system for service orders.

No prior experience is required as training is provided. Strong communication, problem-solving, calmness under pressure, and reliability are essential in delivering excellent customer experiences and supporting daily operations.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused mindset with strong problem-solving ability.
• Ability to de-escalate upset customers and provide solutions.
• Attention to detail and meticulous record-keeping.

Responsabilités

• Answer incoming phone calls promptly and professionally.
• Make outbound calls to schedule appointments and provide updates.
• Verify and log received parts in the system.
• Deliver exceptional customer service by listening and addressing inquiries.

Connaissances

Communication

Customer service

Problem solving

De-escalation

Attention to detail

Time management

Basic computer skills

Description du poste

Benefits:

• Room for advancement within the company
• Competitive salary based on experience
• Health insurance

Job Summary

Central Kansas Appliance Repair is an appliance repair company located at:532 Lincoln Ave, Clay Center, KS 67432. We pride ourselves on delivering top-notch customer service and building strong relationships with our customers. As we continue to grow, we're seeking a dynamic Customer Service Representative to join our team.

What You’ll Do Day-to-Day

• Answering incoming phone calls promptly and professionally
• Making outbound calls to customers for scheduling, updates, issue resolution, etc.
• Verifying and marking received parts as checked in using our system
• Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns
• De-escalate upset customers, ensuring a positive and satisfactory resolution
• Keep detailed and accurate records of customer interactions, transactions, and inquiries
• Maintain punctuality

Requirements

• No prior experience required, training will be provided
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities with a customer-focused approach
• Ability to remain calm under pressure and effectively de-escalate situations
• Detail-oriented with a commitment to accurate record-keeping
• Punctual and reliable with excellent time management skills
• Basic computer skills
• Ability and willingness to learn and adapt in a fast-paced environment