Customer Service Representative

Central Kansas Appliance Repair; Wichita (KS); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Room for advancement

Competitive salary

Health insurance

Job summary

Central Kansas Appliance Repair is seeking a Customer Service Representative to join our team in Wichita, KS. The role focuses on handling inbound calls, scheduling, and resolving customer inquiries with a commitment to excellent service.

No prior experience is required as training will be provided; strong communication and problem-solving skills are essential to de-escalate issues and maintain accurate records in a fast-paced environment.

Qualifications

• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to remain calm under pressure and effectively de-escalate situations.
• Detail-oriented with a commitment to accurate record-keeping.
• Punctual and reliable with excellent time management skills.
• Basic computer skills.
• Ability and willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answering incoming phone calls promptly and professionally
• Making outbound calls to customers for scheduling, updates, issue resolution, etc.
• Verifying and marking received parts as checked in using our system
• Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns
• De-escalate upset customers, ensuring a positive and satisfactory resolution
• Keep detailed and accurate records of customer interactions, transactions, and inquiries
• Maintain punctuality

Skills

Interpersonal skills

Communication skills

Problem solving

De-escalation

Detail oriented

Punctuality

Time management

Basic computer skills

Adaptability

Willingness to learn

Job description

Benefits

• Room for advancement within the company
• Competitive salary based on experience
• Health insurance

Job Summary

Central Kansas Appliance Repair is an appliance repair company located at: 532 w pawnee st wichita, ks 67213. We pride ourselves on delivering top-notch customer service and building strong relationships with our customers. As we continue to grow, we're seeking a dynamic Customer Service Representative to join our team.

What You'll Do Day-to-Day

• Answering incoming phone calls promptly and professionally
• Making outbound calls to customers for scheduling, updates, issue resolution, etc.
• Verifying and marking received parts as checked in using our system
• Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns
• De-escalate upset customers, ensuring a positive and satisfactory resolution
• Keep detailed and accurate records of customer interactions, transactions, and inquiries
• Maintain punctuality

Requirements

• No prior experience required, training will be provided
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities with a customer-focused approach
• Ability to remain calm under pressure and effectively de-escalate situations
• Detail-oriented with a commitment to accurate record-keeping
• Punctual and reliable with excellent time management skills
• Basic computer skills
• Ability and willingness to learn and adapt in a fast-paced environment

Member businesses are independently owned and operated. Your application will be submitted directly to the individual member business, and all hiring decisions will be made by that business's management. All employment-related inquiries should be directed to the specific business location and not to the Professional Service Association (PSA).