Customer Service Representative

Advantage Heating and Air Conditioning, Inc.; Topeka (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Sick Time

Paid Training

Job summary

Advantage Heating and Air Conditioning, Inc. in Topeka, KS seeks a Customer Service Representative to be the friendly voice customers hear. You will answer calls, schedule HVAC and plumbing service, and support the office team with billing questions and general admin.

Collaborating with dispatch, technicians, and comfort advisors, you will help keep the schedule full, meet daily/weekly goals, and contribute to a growing local business known for training and stability.

Qualifications

• Customer service or call center experience
• Friendly, confident phone presence
• Strong multitasking in a fast-paced environment

Responsibilities

• Answer inbound calls and book HVAC and plumbing service appointments
• Make outbound calls to past customers and leads to book appointments
• Sell and renew maintenance plan memberships
• Follow up on estimates and schedule in-home visits
• Keep CRM records accurate and up-to-date
• Hit daily and weekly call and booking goals

Skills

Customer service

Phone presence

Multitasking

Teamwork

Tools

CRM

Billing software

Job description

Description

Customer Service Representative – Topeka, KS

Advantage Latta-Whitlow | Full-Time

Be the voice customers are glad to hear.

When someone's AC quits in a Kansas heat wave or their furnace gives out on the first cold night, you're the first person they talk to. At Advantage Latta-Whitlow, our CSRs keep the phones friendly, the schedule full, and our technicians rolling. While other shops slow down this fall, we're growing, and we need someone sharp, upbeat, and organized to help lead the way.

What You'll Do

• Answer inbound calls and book HVAC and plumbing service appointments
• Make outbound calls to past customers, open estimates, and new leads to book appointments
• Sell and renew maintenance plan memberships
• Follow up on unsold estimates and schedule in-home sales visits
• Confirm upcoming appointments and keep customer records accurate in our CRM
• Work with dispatch, technicians, and comfort advisors to keep the schedule full and the day running smoothly
• Turn frustrated callers into loyal customers with patience and problem-solving
• Support the office team with billing questions, payments, and general admin
• Hit and beat daily and weekly call and booking goals

Requirements

What You Bring

• Customer service, call center, or front-office experience (home services is a plus)
• A friendly, confident phone presence
• Strong multitasking skills in a fast-paced environment
• Comfort with computers and learning new software
• Reliability, a team-first attitude, and a positive outlook

Why Advantage Latta-Whitlow?

• Stable, year-round work with a growing local team
• Paid training
• Medical, dental, and vision insurance
• 401(k)
• Paid time off and sick time
• A supportive team where your work is noticed